FREE 90-DAY RETURNS
AND EXCHANGES


We're Only Happy If You're Happy.

Returns at PurePearls.com are Fast, Simple and Always GUARANTEED.

We offer an IRON-CLAD 90-Day money back guarantee on all products, and we strive to make the return and exchange process as easy and painless as possible.

If you are not 100% in love with your pearls, request a Return Merchandise Authorization from us within 90-Days from the date of the purchase (as long as the jewelry is in it's original condition, of course) and we'll pay for the return shipping.  

Follow these 3 Easy Steps to Begin a Return or Exchange:


STEP 1  

Contact Us

Contact us for a Return Merchandise Authorization (RMA) number before sending an item back for an exchange or refund.

Get in touch via email at pearls@purepearls.com or call us directly at 1-800-762-0977.

We will promptly email you a Return or Exchange Form to print out and return with your merchandise.

 

STEP 2

Ship Your Package

We'll email you your FREE USPS Priority Mail Return Shipping Label.*

Print the shipping label and attach it to the return package as per the instructions.

Securely package the jewelry the same way it arrived and drop the package off at your local post office.

*Note: Free Returns only applicable within the United States.

 

STEP 3

Get Your Refund

Get a full refund or exchange. 

We pick up Returns, Exchanges and Repairs from our secure drop-location on a once-weekly basis (usually Thursdays) and begin processing refunds and/or exchanges on Fridays.

When expecting a refund, please allow your bank 5-7 Business Days to fully process the transaction and return the funds to your account.

 


Return Policy and Conditions

You have a full 90 days to return an item from the date of purchase. Return must be received in "as new" condition. Damaged or heavily worn items may not be eligible for return.

Please ensure that all clasps and chains are carefully secured on their return trip. PurePearls.com is not responsible for damage incurred during transport; dented clasps and kinked chains may be deducted from the total refund amount.

PurePearls.com is also not responsible for lost jewelry if the items are improperly packaged during return shipments - please ensure that sharp metal components and boxes are bubble-wrapped or padded to prevent their loss during transport. 

Custom and Special Orders are not Refundable or Returnable.

As a courtesy to us, please do not write your RMA code on the inner white cardboard boxes in the event of a return.

It may take between 5-7 Business Days for a refund to be processed to your credit card.

** Please note that we will only issue one (1) USPS Priority Mail return mailing label per order. Typically these will expire within 14 Business Days (double check with your postal provider if they'll accept an older label), so it's important to get your package in the mail quickly. We do not issue 2nd or 3rd return labels unless the customer has paid for them, $7.10 each (including insurance is optional and may cost extra) as of January 23, 2017. 

International Returns

International customers are responsible for their own return shipping fees; PurePearls.com will not reimburse shipping costs for International returns.

Please ensure that all clasps and chains are carefully secured on their return trip. PurePearls.com is not responsible for damage incurred during transport; dented clasps and kinked chains may be deducted from the total refund amount.

PurePearls.com is also not responsible for lost jewelry if the items are improperly packaged during return shipments - please ensure that sharp metal components and boxes are bubble-wrapped or padded to prevent their loss during transport.

Pure Pearls recommends contacting your carrier to file a claim in the event of a lost package.

Send All Returns, Exchanges or Repairs to:

Ashley McNamara

11301 W. Olympic Blvd.

Suite 326

Los Angeles, CA 90064