I wasn't sure about ordering online as I have always purchased jewelry in person but being very busy and unable to get out I researched Pure Pearls and read many reviews before making a purchase. Great contact tho I accidentally ordered the wrong length and they shipped quickly before seeing my request to change the size. I was contacted via email about the regrets about not being able to change size before shipping and instructed me about how to send back, which I did and they refunded promptly. They sent a call tag and I just now placed the correct size order. The pearls were AAA graded fresh water and not knowing just how they would look, I was very pleased with how much luster the pearls exhibited which is what I was hoping for, not just a pretty white with a lite luster. Overall I am very pleased and hoping for the same quality on this replacement, thank you Ashley and Gabriella for all of your help and keep up the great work!