We want you to feel completely confident shopping our Black Friday Collection, so all items still qualify for our standard return policy of 90 Days from the date of purchase. You’ll have plenty of time to inspect your jewelry, try it on, and make sure it’s perfect for you or your gift recipient.

• Black Friday purchases follow our regular return window of 90 Days and conditions
• Items must be returned in original condition with all packaging and certification
• Contact our team to initiate a return or request assistance

Every piece of jewelry is individually handcrafted by our artisans, even during the holiday rush. Most orders require a short creation period before they are ready to ship, ensuring the level of quality Pure Pearls is known for.

• Typical crafting time is 3–5 business days for most designs
• Custom or made-to-order items may require additional time
• You’ll receive email updates as your jewelry progresses through production

We offer several secure shipping options with FedEx so your Black Friday purchase arrives safely and on time. Shipping rates remain the same throughout the sale event, giving you transparency and flexibility when choosing your delivery speed.

• Complimentary FedEx Ground shipping is available within the U.S.
• Expedited and express FedEx options can be selected at checkout for an additional fee
• International FedEx shipping is available to most locations for an additional rate

Delivery times vary depending on the shipping method selected and your location, but we work hard to ensure holiday orders arrive as quickly as possible. Once your jewelry is handcrafted and shipped, you’ll receive tracking updates every step of the way.

• Standard FedEx Ground typically arrives within 2-4 business days
• Expedited and overnight options provide faster delivery timelines
• International delivery times vary by destination and customs processing

Yes, exchanges can be done. However, due to the very high volume of orders we handle during this time of year, returning the original item for a refund and placing a new order is highly recommended! This ensures that your new order is processed as quickly as possible.

• Exchange requests follow the same guidelines as returns
• Items must be in unworn, original condition
• Our support team will guide you through selecting a replacement

We negotiate directly with pearl farmers and eliminate middlemen, allowing us to offer genuine savings during major sale events like Black Friday. These once-a-year discounts help us showcase our most popular pieces to new and returning customers.

• Direct sourcing allows us to price honestly year-round: Black Friday offers our deepest discounts of the year
• We use this seasonal event to highlight customer favorites at special pricing
• All quality standards, materials, and certifications remain exactly the same

Most Black Friday savings are automatically applied so you can shop stress-free without needing special codes. If a promotion does require a code, it will be clearly displayed on the page or in our email announcements.

• Automatic discounts are shown directly in the product price or cart
• Occasionally, additional coupon codes may be offered for limited-time deals
• Our support team can help if you experience issues applying savings

Yes, every piece purchased during Black Friday receives the exact same care, craftsmanship, and documentation as our everyday collections. We never compromise quality standards during sales events.

• All items include the same certifications, care instructions, or documentation as applicable
• Your purchase is protected by our standard warranty and support policies
• Packaging, presentation, and materials remain identical to regular orders

We’ll always do our best to accommodate changes, but due to the high volume of Black Friday orders, modifications may not always be possible once production begins. Contact us right away if you need to adjust shipping details, sizing, or product selections.

• Order changes depend on how far along the item is in production
• Our customer care team can review options and advise next steps
• Faster response time increases the likelihood we can make adjustments

Black Friday inventory is limited, and many popular pieces do sell out quickly due to high demand. While we try to restock when possible, many items - especially unique pearl lots - cannot be replenished once gone.

• Limited-edition or rare pearl types may not return once sold out
• Restocks depend on availability from our pearl farm partners
• Shopping early increases your chances of securing your preferred piece