FREE 90-Day Returns & ExchangesWe'll pay for your return shipping
We offer an IRON-CLAD 90-day money back guarantee on all products. If you are not 100% in love with your pearls, request a RMA (return merchandise authorization ) and we'll pay for the return shipping** (within the USA only).
How to Make a Return (3 easy steps!)
1. Obtain Return Merchandise Authorization:
IMPORTANT! You must contact us for a Return Merchandise Authorization (RMA) number before sending an item back for an exchange or refund .
You may contact us via email at email@example.com or telephone at 1-800-762-0977.
Note: free returns only applicable within the United States.
2. We Pay for your Return Shipping:
a. Once you've contacted us for an RMA, we'll email you a postage-paid return shipping label.**
b. Print the shipping label and attach it to the return package as per the instructions.
c. Package the item the same way it arrived and drop the package off at your local post office.
d. That's it!
** Please note that we will only issue one (1) USPS Priority Mail return mailing label per order. Typically these will expire within 14 Business Days (double check with your postal provider if they'll accept an older label), so it's important to get your package in the mail quickly. We do not issue 2nd or 3rd return labels unless the customer has paid for them, $7.10 each (including insurance is optional and may cost extra) as of January 23, 2017.
3. Conditions of Return:
a) You have a full 90 days to return an item from the date of purchase, in "as new" condition. Damaged or heavily worn items may not be eligible for return.
b) Please ensure that all clasps and chains are carefully secured on their return trip. PurePearls.com is not responsible for damage incurred during transport; dented clasps and kinked chains may be deducted from the total refund amount. PurePearls.com is also not responsible for lost jewelry if the items are improperly packaged during return shipments - please ensure that sharp metal components and boxes are bubble-wrapped or padded to prevent their loss during transport.
c) Custom and Special Orders are not Refundable or Returnable.
d) As a courtesy to us, please do not write your RMA code on the inner white cardboard boxes in the event of a return.
e) Please note that it may take between 5-7 Business Days for a refund to be processed to your credit card.