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PurePearls.com
Return Policy:
PurePearls.com was founded with our customers' best interest in mind. That means we have taken every aspect of security into consideration and are providing our customers with state-of-the-art security protection. We offer a 90-day money back guarantee on our
products. This guarantee is valid for all products
except custom orders or products that are specially
modified for the customer including stringing at a custom length or with a clasp other than our standard ball clasps. Custom orders are non-refundable. PurePearls.com will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the method of payment used in the original purchase.
We have a 100% safety rating with the Safe Shopping Network and also have a flawless rating with the Better Business Bureau
.
Return and exchanges:
Please note that you are responsible for the cost
of shipping your return or exchange to us. Shipping charges are non-refundable. A $6.50 shipping fee will be applied to all returned orders originally shipped out via our "free shipping" option. We strongly
recommend you purchase insurance. This protects
you should your item be damaged or lost during shipment
to us. Please mail your item(s) back in their original
packaging with a copy of the invoice and the Return Merchandise Authorization form.
Procedure:
1. Obtain Return Merchandise Authorization: Please contact us to request a Return Merchandise
Authorization (RMA) number in order to ensure proper
credit for return. You may contact us via email at returns@purepearls.com
or telephone at 1-800-762-0977.
2. Shipment:
a. We suggest that you ship your package insured
to ensure safe arrival. We are not responsible for lost packages.
b. Please place item in original packaging and comparable
shipping box.
c. Please write RMA # clearly on the outside of
your box in black marker and include the RMA form inside the box.
d. Packages must arrive at our facilities within 90 days of purchase for refund or exchange.
3. Conditions of Return:
a. Packages without a return merchandise authorization number will not be accepted for refunds.
b. Items must be returned in original condition within 90 days. Items with wear will not be accepted for refunds.
c. Custom orders cannot be accepted for a refund. This includes any item that is not in our standard catalogue.
d. Please note that it may take 2-3
weeks for a return to be processed to your credit
card.
Write to pearls@PurePearls.com
24 hours a day or call 713-521-4448 between the
hours of 9am and 5pm CST with any questions before
ordering.
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