Frequently Asked Questions
How can your prices be so low?
Our prices are about a fifth of what you could expect to pay at a brick and mortar retail location because we purchase everything in bulk overseas, direct from the farmers, processors and auction houses- we skip out on a TON of middle man markups and import costs. Additionally we save a lot on overhead operating costs because we exist exclusively online and have no formal print or national advertising campaigns- everything you hear about us is basically word of mouth and client recommendations. So, lots of savings there... We also sell our pearls at wholesale-to-the-public prices to make sure all of our customers are able to purchase high quality items at a fair and reasonable cost.
Why should I buy pearls online and not at a jewelry store?
There are a ton of advantages to buying your pearls online from PurePearls.com. We offer an Iron-Clad 90 Day Return and Exchange Guarantee for one. If for any reason you are unhappy with the pearls, simply get in touch with us, and we'll either correct the situation or refund the full amount. We have a 100% BBB Rating, and have been in business for over 5 years. We're certified to grade and appraise pearls by GIA, and like we mentioned earlier, we specialize in pearls- this is all we do, all day long! We are able to import some of the finest quality gems direct because we have overseas contacts in places like Hong Kong, China, Japan, Australia and French Polynesia, so we get amazing deals that most traditional jewelry stores can't even hope to match.
What's the difference between AA+ and AAA Quality pearls?
Good question! AAA Quality pearls are going to have sharper, brighter luster and less blemishing- between 1-5% of each pearls' surface throughout the strand will feature some type of inclusion. Usually these are wrinkles in the nacre, pinpricks and light or dark areas where organic conchiolin has irregularly accumulated. AA+ Quality pearls will have luster that is nearly comparable just not quite as crisp, and the blemish rate will be slightly higher- between 5-10%. If you're stuck between choosing a larger AA+ quality strand or a smaller AAA, we'll almost always recommend going with the smaller and finer pearls.
What are my shipping options?
We offer completely Free USPS Priority Shipping on all items, and you may upgrade to UPS Ground for live tracking for $2.95. For faster delivery we also offer FedEx 2nd Day for $17.00, FedEx Overnight for $22.00, FedEx Saturday Delivery for $40.00 and FedEx International Delivery for a flat rate of $17.00 USD.
How long will it take for my pearls to be delivered?
We make all of our fine pearl jewelry by hand, to order. Often your items can be finished within 1-2 business days and ready to ship out; delivery times vary depending upon the shipping method you choose. Please note that FedEx does not deliver on Saturdays (unless specified) or Sundays, so if you order Overnight Delivery on Friday morning, your pearls will not arrive until Monday at the earliest. If you have a special event and need your jewelry by tomorrow, please contact us directly at 1(800) 762-0977 FREE to make arrangements.
What is your return policy?
We offer an Iron-Clad 90-Day Return and Exchange Guarantee- if for any reason you'd like to return your pearls simply contact Customer Service and request a Return Merchandise Authorization Form. Please note that refunds may take between 2-3 Business Weeks to process; however Returns, Exchanges and Repairs are usually retrieved from our secure location once a week so your refund is completed in a fast and timely manner.
Where do your pearls come from?
We source our pearls directly from Japan, China, French Polynesia, Indonesia, the Philippeans and Australia, so you are always guaranteed pearls coming directly from the pearl farms and sorting houses overseas.
I'm trying to decide between the two white pearl types- Akoya and Freshwater pearls- what do you suggest?